SMART Plan
Included Features Designed for Your Success
Hotline
MyFANUC
Add-On Services
Customise Your Plan
Customise the SMART Plan by adding at least one add-on service to fit your operation needs. Our Plan, your way.
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More optional services are available, based on the product you own (CNC, robot, ROBODRILL, ROBOSHOT, ROBOCUT).
FIELD & MAINTENANCE
Inspection: Check-up of product status
Preventive Maintenance: Proactive service to maximise uptime
Reaction Time: Technical on-site support with priority response options
TECHNICAL SUPPORT
Extended Hotline: Technical phone support outside local business hours
FANUC Assisted Reality: Technical remote support via FAR app
SPARE PARTS
Extended Spare Parts Sales & Delivery: Priority express spare parts delivery
Consignment Stock: Spare parts stored directly at your warehouse
Spare Parts Reservation: Reserved spare parts at FANUC's local warehouse
DIGITAL TOOLS
FIELD system Basic Package: On-premise IIoT platform to drive production improvements
ZDT Cloud: Cloud-based IIoT solution to improve robots performance and uptime
MEASUREMENTS
Based on your products, we offer different measurement options tailored to your needs such as servo guide check, spindle check, laser measurement, plate parallelism and many more.
Benefits for Your Business
Fixed Service Costs
Predictable TCO
Built Around Your Needs
Local, Responsive Support
